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      AT&T

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      AT&T reviews

      Good Job, Terrible Schedule - Retail Sales Consultant AT&T Employee Review

      3.0
      Feb 25, 2016
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      GREAT sales training Good pay, both commission and hourly Lots of room for growth Fast-paced, you won't get bored because you're moving around all day and you're learning all about new technology before everyone else does Good benefits Easy to relocate if you are moving from one state to another (AT&T is almost everywhere) The best thing I took away from this job was the skills. AT&T takes a huge amount of time to make sure their employees know how to sell, but also just to know how to talk to people. Those skills will transfer to any other sales job and will make any other training program a breeze.

      Cons

      Floating schedule- you almost never have the same days off, you can never plan anything outside of work in advance because you never know what your schedule will be Next to impossible to get days off- once one worker picks a day to use for vacation or PTO, none of the other workers can pick that day. You literally have to plan your entire year in January or else you won't get the days off you want. Sick policy- there are no excused absences, if you call in sick you will receive a point. Points do not roll off until a year from the day they're received. Once you have four points you are on grounds to be disciplined, regardless of what your absences were for No weekends off- I worked at AT&T for 2 years and probably had 5 Sundays off the whole time. At most.

      avatar
      AT&T Response
      9y
      We pride ourselves on providing world-class pay, benefits, training and growth opportunities and appreciate you acknowledging the things we do well. We truly care for our employees and try to provide a good work-life balance through the benefits and vacation time we offer. Your feedback is very important to us and our efforts to make AT&T a better place to work; please ensure know that it’s heard.

      Explore other reviews about AT&T

      5.0
      Jan 8, 2026
      Retail sales rep
      Recommend
      CEO approval
      Business Outlook

      Pros

      At&t has amazing managers, room for growth, pay that matches responsibility, and a community of amazing customers. They also have huge incentives outside of your original pay and commission.

      Cons

      Most of the time you have to start at the bottom as they promote from within. You do get an older customer base that might not be as educated on technology.

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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