Pros
Since acquiring the business Alere, the benefits of the company's 401K match is 6% as long as you contribute up to 3 %. The opportunity to cross train and gain more knowledge about the business.
Cons
Although you may be cross trained, you will be told that you'll be compensated, but that was not the case. You'll be advised that you have the opportunity to move up within the company, however you have to maintain a "balance performer" status for over a period of 3 consecutive months. Balance performer consists of meeting Quality, ACW, and hold times, attendance and busy work. I took calls from all 3 departments of customer service, employer and clinics and was not compensated nor received feedback for quality training. We went through an aggressive 2 week "training" period, but the majority of the role wasn't learned until we hit the floor. When we escalated calls due to lack of knowledge the senior reps would seem annoyed so I stopped escalating. There are no managers available after 5pm, so when there is a situation that requires management, we had to advise clients to call back tomorrow. Also, "busy work" is required of all representatives which includes keying contracts and results for donors. The busy work is based on how many contracts get keyed per hour while taking calls and in the event you are providing customer service and fall behind on your busy work, you will be chastised.