Home - Customer Success Manager (CSM) Abnormal AI Employee Review

5.0
Dec 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Don’t get me wrong - I’m a UCLA graduate who wanted to stick it to the man. This organization is filled with extremely talented, caring, competent people that are driven and supportive. Leadership is firm and has high expectations, but they provide meaningful, reasonable, experienced guidance. This company is not run by chickens with their heads cut off, although they are always on the go. The salary and benefits are strong. Working in the office is option and will always be optional. I like going into the office because I get to hang out with co-workers, which is really weird to say.

Cons

Work life balance and be difficult.

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Abnormal AI Response
3y
Hi there, Thank you for your honest feedback! We are so glad you feel supported through clear guidance and expectations. We appreciate the genuine care the Customer Success team takes with our customers and we greatly value the world-class support you provide for them.

Explore other reviews about Abnormal AI

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing Product Strong leadership Easy to sell

Cons

Fully remote Loose on structure

3.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

While pay IS competitive there were a few employees that were well underpaid even at the level they were at. Pro's - are that they educate you to use AI, the overall people team is great.

Cons

There was a shift in leadership last Fall and there have been cultural changes and not great ones. People are promoted without having the right experience required for the job aka senior manager roles. It seems like everyone is not happy and wants to leave. It is just a matter of time until turnover happens. There has been too many promises broken, broken leadership communication which results in a lack of trust, some managers are now micromanaging and it comes across as they fear for their jobs. They want to IPO which is great but ousting the entire GTM leadership sales team and head of people around the same time raised eyebrows.

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