great business model, poor service and sales setup - Service Access Employee Review

Thank you for your feedback. I read each and every comment and take value from all of the constructive feedback we receive. I am happy to hear you feel the family like atmosphere that we strive to achieve. We do work hard to find great team members and hope to retain them by treating them well. In regards to suspect leadership decisions, limited growth and our inability to retain good team members, plus your advice to management to invest in better marketing and working better cross functionally, well…some of that is true. While I am confident we are making sound decisions at the leadership level and about leadership, I hope to always have our decisions challenged respectfully and openly. I am a transparent leader and often involve a lot of team members in decisions, including our most recent organizational transformation. I would be interested to hear more where you feel we have gone wrong. You might not be aware (which would surprise me), but we have made a lot of changes to our marketing and sales teams, including quite a bit of new leadership that should help increase our organic growth, but note that we have averaged growth of over 40% per year over the pasts seven years, so not sure I see “limited growth”. Regardless, I agree that we need to improve our sales and marketing efforts, all of which are underway now and are yielding great early results having increased bookings significantly over the prior year. We did also create “Better Way” teams to help address some of our most significant opportunities for improvement and those are cross-functional teams comprised of team members across various functions, so that we make sure to incorporate a lot of different stakeholders in improvement and implementation plans. The goal is to go forward with a clear sense of our mission and bring our different departments together to provide the very best service. I hope you see that manifesting in the near future. If you would like to contact me directly please email me at ralston@accesscorp.com and I will respond to you directly. Thanks, Rob