Best part was the people I worked with - Cashier Ace Hardware Employee Review

3.0
Aug 16, 2012
Recommend
CEO approval
Business Outlook

Pros

I worked at a suburban Chicago Ace for over four years. I was paid minimum wage, even after those four years. The main reason I stuck around was because of my co-workers. They're my second family and I've never felt that genuine connection between employees anywhere else I have worked. Our "regular" customers were another reason I worked there for so long. They were more like co-workers than customers - many of them knew their way around the store like the back of their hand.

Cons

Over my four years spent with Ace, I only made minimum wage. I was a good employee who attained a 100% on all the mystery shop evalulations I had recieved. The store manager was rude to both employees and customers, and drove sales down during the period in which she was there. It was also extremely difficult to take time off - even one day. Management required you to find someone to cover your shift in order to take that time off - but they never once allowed anyone to work overtime.

Explore other reviews about Ace Hardware

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

See reviews by: Helpful|Rating|Date|All