Great staff, hard work, rude customers, underpaid - Seasonal Sales Associate Ace Hardware Employee Review

4.0
Mar 20, 2019
Recommend
CEO approval
Business Outlook

Pros

The other sales associates were really nice and we all became friends. I learned so much there. Good first job.

Cons

The staff is underpaid for the work they are doing. The customers are often rude, impatient, and demanding. The managers often ignore time off requests. While I worked there, it was poorly run. Often was told not to clock out for lunch and to eat as quick as possible if it was busy in the store.

Explore other reviews about Ace Hardware

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good place to work

Cons

None at all very nice place

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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