Customer Service- Cashier - old part time job in high school. Mainly worked the floor and occasionally cashiered. - Customer Service Representative Ace Hardware Employee Review

4.0
Mar 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible management - wide range of issues to solve - helping guests truly get what they want and solving issues. The pay rate was fair also.

Cons

There were not many Cons that come to mind. occasionally unloading the trucks was a real pain but you'll get that in anywhere. When I was there I was confused about very few issues.

Explore other reviews about Ace Hardware

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good place to work

Cons

None at all very nice place

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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