Ace Hardware takes advantage - Sales Associate Ace Hardware Employee Review

2.0
Jul 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Customers appreciate personalized help in finding what they need and knowing what/how to use it/them. I enjoy empowering people, especially women, to take care of their own maintenance and fix-up needs.

Cons

Schedule changes made w/o consideration of employees personal lives/appts/etc, and employees are not informed--expected to somehow find out on their own. Pay is NOT commensurate w other jobs in this field--esp after being a loyal employee for nearly 20 yrs.

Explore other reviews about Ace Hardware

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good place to work

Cons

None at all very nice place

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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