Great job for a “people person” - Sales Associate/Cashier Ace Hardware Employee Review

4.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of interesting customers, learn about all sorts of household appliances and the pieces to repair items in the home, recognize the importance of patience and customer service. Good discount on some products for employees. Coworkers can be great or not so great depending on their attitude. Old timers can be helpful when it comes to product location, weird problems and just understanding what customers are wanting/needing. Time off is quickly approved and management is compassionate to family situations. Manager is generous with free food and recognition of hard workers.

Cons

Some employees want to stand around and talk/goof off while others do the majority of the work. Employees not experienced in tact and respect can treat elderly or handicapped customers disrespectfully. Pay is not the best and standing long hours on concrete can be painful. Insurance program is lacking.

Explore other reviews about Ace Hardware

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn a lot

Cons

Not close to my home

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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