Good company, could be so much better - Anonymous employee Ace Hardware Employee Review

2.0
Jul 6, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great location in Chicago western suburbs, near the junction of two major expressways. Old yet growing company. Financially stable, even during economic downturns. Good benefits, employee discount. They truly want to be helpful to their store owners and consumers.

Cons

The company just can't seem to manage large IT projects. They're always behind schedule and over budget, with people getting pressured to work harder, faster, and for more (unpaid overtime) hours. People are missing dinner with their families, sleeping with their cell phones, taking laptops on vacation, and getting up in the middle of the night to do system testing and attend conference calls with off-shore consultants, then expected to be in the office at the usual time the next morning. People don't mind the occasional push to meet a deadline but in the last few years it's the norm that's expected day after day.

Explore other reviews about Ace Hardware

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

See reviews by: Helpful|Rating|Date|All