Promising - Anonymous employee Ace Hardware Employee Review

3.0
Nov 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Corporate drive for excellent customer service and being helpful. Employees are friendly and high performing. Benefits are competitive in the marketplace with a flexible 401K plan.

Cons

Processes and procedures are problematic. There is a lot of paper pushing. Management is actively involved in trying to simplify but they need a lot more IT support.

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5.0
Jun 24, 2026
Recommend
CEO approval
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Pros

flexible shifts fun people to work with

Cons

none that come to mind

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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