Decent Place to work - Customer Service Associate Ace Hardware Employee Review

4.0
Sep 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Easy job. Good people to work with. (This is before the company changed hands, i'm not sure how it is now with the current boss/owner.)

Cons

Base pay is not a livable wage. 9-12$ an hour. I got them to start me at 11 because I really needed a second job and they really needed people to work their late shift. Another con- rich entitled customers because of the proximity to indian hill.

Explore other reviews about Ace Hardware

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn a lot

Cons

Not close to my home

1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are not too many.

Cons

Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

See reviews by: Helpful|Rating|Date|All