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      Ace Hardware

      Engaged Employer

      Ace Hardware reviews

      A Fantastic Family Environment - Customer Service Representative (CSR) Ace Hardware Employee Review

      5.0
      May 7, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      First and foremost, this company had great team members, who genuinely felt like family -- who look out and care for one another. There is a hardworking vibe instilled into employees by building rapport and respect, instilled by a flexible, understanding, professional and fair management. Corporate does a good job expressing its 5 core values of excellence and priorities customer engagement and care.

      Cons

      Upward mobility and position advancement can be a bit tricky as many people have been at this business for several years meaning that these positions come up sparingly. This is a side effect, however that many employees are happy in this business and turn over is fairly low.

      Explore other reviews about Ace Hardware

      5.0
      Jun 24, 2026
      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      flexible shifts fun people to work with

      Cons

      none that come to mind

      1.0
      Jun 23, 2026
      Warehouse specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are not too many.

      Cons

      Long hours; indefinite out times; no flexibility; poor communication; lack of respect for warehouse worker is built into the culture; toxic environment with petty politics and high school type drama; rules applied based on convenience and like ability and not job performance; office management is out of touch with the warehouse environment and work processes, this means implanted solutions are usually underwhelming and off track; continued feedback is requested and given but those issues are ignored over and over. Responses are band aids at best and flagrant disregard is more likely. No planning for busy season- WHERE IS THE BENCHMARKING?!; understaffed, under resourced, and over managed (with about 3 more layers of middle management than is needed). The environment is dirty, not temp controlled, warehouse staff is expected to housekeep in addition to the actual job. This job is incentive based and NOTHING is valued but faster- until you make a mistake and then you’re reminded about safety and quality.

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