Hopefully things have gotten better! - Customer Service Achieve Employee Review

2.0
Nov 24, 2014
Recommend
CEO approval
Business Outlook

Pros

- Co workers were great - Fun company parties

Cons

If you're one of the CEO's favorite, congratulations! You're going to get tons of bonuses and raises throughout the year. Not really sure what some of the employees on the upper floors did exactly, but someone let it slip that they were getting raises and bonuses like it was going out of style! And speaking of that, confidentiality was non-existent since the HR department all gossiped about everyone who walked in and out of their office. Your personal issues, your write ups, and your merit increases were all public knowledge. Work life balance was also non-existent unless you were in upper management. You would get your time off approved, but your manager wouldn't let you hear the end of it. Sad and toxic work environment. The ones who are still there are scared to speak up because they don't want to be fired or written up. Hopefully things have changed for the better!

Explore other reviews about Achieve

5.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong leadership team with right priorities in place, remote work, good wlb

Cons

401k match subpar, no stock unless you’re senior leader

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- The people are generally very kind and collaborative broadly. - I believe the company is genuine in its mission to only earn profits by helping everyday Americans move forward on the path to a better financial future. - The company at large and some of its leaders aren't afraid to try things and then pivot if they don't work to try something else, instead of doubling down over pride or ego or stubbornness.

Cons

- There's a lack of clear and strategic leadership that leaves job ambiguity, which places the employee at a disadvantage with performance measurement, which is how they award quarterly bonuses. Without clear SMART goals, it becomes a game of bring me a rock, but not that rock. - Towards the end, they were implementing a start-up entrepreneurial mindset style that was leaning away from valuing work/life balance and getting more demanding and desperate in attempts to meet metrics.

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Achieve Response
1mo
Thank you for taking the time to share your thoughts. We value all feedback, and we’ll carefully review the areas you mentioned as we work to always GET BETTER by improving the experience for all employees.
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