Good schedule, but overwhelming workload and poor management - Customer Service Representative Acrisure Employee Review

An overwhelming amount of information they expect you to remember. Management rarely takes escalated calls and expects you to resolve them. You are supposed to post your questions on Teams and then wait for an answer, all while your customer is waiting, but you cannot put a customer on hold for more than 2 minutes. without checking in. You are expected to work on other tasks between calls and to complete quite a few each day. Supervisors will say they are there to help you, but rarely follow through. Upper management lies. Acrisure makes millions a year, but you will be greatly underpaid and overworked.