Pros
Historically, the organization successfully balanced a strong business focus with genuine employee welfare and adherence to core values. There is still a highly capable talent pool on the ground that wants to own up and perform when allowed to do so. Unfortunately, these positives are entirely overshadowed by the current state of leadership.
Cons
The Collapse of Organizational Culture Current leadership has plunged the organization into a state of compromised business performance and eroded values. Headcount in India has steadily declined over the past three years, while real estate investments have paradoxically increased. Profit orientation has been replaced by short-term appeasement—a "crying baby gets the milk" approach where systemic concerns are ignored in favor of ad-hoc, politically driven decisions dictated by the utterly confused Global Practice Directors. This unsustainable culture destroys accountability and directly caused the recent wave of avoidable layoffs. Unethical HR Practices and Coercion - The HR department is actively engaging in deeply unethical practices: Fabricated PR - Employees are being threatened with dire consequences if they do not post positive reviews on social media. Any positive reviews regarding HR on this platform are orchestrated and should be disregarded. Executive Despotism - The HR Head openly leverages intimidation. In a recent interaction, he took credit for ousting a top India leader to send a clear threat: he controls the narrative, and defiance means termination. Ruthless Layoffs - Layoffs are executed without the empathy, respect, or fairness of previous administrations. Senior Managers have been reduced to powerless spectators regarding their own teams. The Compromise of Meritocracy Rewards and recognition have lost all credibility: Patronage over Performance - The Dubai contest trip is no longer merit-based. Chronically underperforming employees are rewarded simply due to their proximity to Global Practice Directors. Selections are driven by quota and rotation ("last time I took you; this year I have to take someone else"), heavily disengaging actual high performers. Flawed Promotion Cycle - Recent promotions lacked basic transparency, actively prioritizing support functions and optical diversity targets over core, revenue-generating roles. Bypassing highly tenured, deserving delivery personnel to meet demographic quotas violates the company’s own "equal opportunity" mandate. Operational Chaos and Leadership Disconnect - Process and metrics have been abandoned for brute-force management. A previously dismantled, dysfunctional Project Management structure is being forced onto practices, leading to undefined roles and chaos. Furthermore, US leadership is completely detached from ground realities. Senior leaders flew from the US to Dubai but intentionally bypassed India—a short flight away—for the second consecutive time. Townhalls are heavily scripted to avoid unvetted questions, destroying any semblance of psychological safety.