Good Pay. Not so good management - Customer Resolution Specialist Acuity Inc. Employee Review

3.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work with occasional office visits or meetings Decent pay Customers very appreciative of what yo7 do for them.

Cons

No matter how hard or how good you do your job, you are never safe from Layoffs! Upper management doesn't not take criticism or views that aren't their own very well. Upper management always talks down to their team as if talking to their toddler.

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Acuity Inc. Response
10mo
Thank you for sharing your feedback with us. It will be taken into consideration as we are continually working on improving associate experiences at our company.

Explore other reviews about Acuity Inc.

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The flexibility and the unlimited PTO

Cons

Maybe the pay is a little low

2.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, collaboration is excellent with Sales and Engineering teams. Nice people.

Cons

Onboarding was awful. Tend to turnover people frequently, always around April and October, which coincides with their fiscal year. HR people are never the same for very long. Medical benefits are ok. Questionable ethics in the Legal & Compliance Dept of all places. It's evidenced with all the legal counsel they have hired, there are more of them than there are customer service people it seems. It pays the bills, but it's not a job one should count on for long term. It seems the strategy is hire with high pay, but let go within a year. Seen it happen to many people.

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