Contact Center Life is Hard - Relationship Advisor Addition Financial Employee Review

Worked with the entire department and understood how everyone collaborated. Met the other interns in different departments. Good management overall.

No other interns in that department to share the experience.

- Supportive coworkers who made the work environment more enjoyable. - Opportunities for continuous education and professional development.

- Compensation did not align with workload, with minimal raises and limited financial recognition for tenure. - Executive leadership often appeared disconnected from frontline operations. Interactions with staff were frequently perceived as dismissive or condescending. (Shirley Shoemaker & Kevin Dougherty) - Policies were enforced inconsistently, sometimes undermining employees in front of members. - PTO was restricted during holidays for most staff, while leadership had greater flexibility. - Employee feedback was not always received openly, with some actions creating a perception of retaliation. Often by “promoting” individuals to branches on the opposite side of town. - Pressure to meet sales goals conflicted with the company’s “members first” messaging. - Employees were strongly encouraged to participate in “best of” voting, raising concerns about authenticity. - Safety concerns were not always handled with urgency. In one instance, after being threatened by a customer and contacting the risk team, the response was minimal, which left me feeling unsupported.