Pros
-great co workers (at my branch) -Holidays off - family fun day once a year (location varies every year: sea world, fun spot, splitsville in Disney springs) -coffee with Kevin: random employees are selected from different departments every month to meet with CEO and discuss anything questions or concerns they have about the company
Cons
-frequent unreliability of tools & resources (computers, online banking, check scanners, bill payer, ATMS, coin machines, ID scanners, debit card printers, cash machines, drive thru lanes, etc. -6 day work weeks with 30 minute lunches -branch employees are expected to help contact center (regardless of job title) with phone calls for at least one week every 3 weeks and also during “down time”. -no training for said mandatory contact center assistance (even though it’s not listed on job requirements ) and also no compensation increase for additional work (even though contact center employees are typically paid more than branch tellers and or RA’s) -inconsistency: every branch is managed differently and members often use “this branch always does it for me” -out of touch executive management: front facing employees worked all New Year’s Eve while executive office was “out of the office” most of the week. - short staffed - turn over higher than ever however fail to see it and blame it on “the pandemic” -tension between back office and front office: back office employees are extremely rude (especially the accounting department) when you have to call for assistance -enforce uniforms but don’t provide employees with any freebies or discounts other than the ones you received when you first were hired. (Prices are extremely expensive $90 for a dress, $50 for a cardigan, $30 for a polo) -hypocritical: encourage employee input but labeled “rebellious” if you question some of their procedures or regulations. -guilty until proven innocent -office politics: if you do not question upper management you will work your way up the corporate ladder. If you are not on their hood side, they will transfer you to the exact opposite side of town to force you to quit. -mandatory all employee meeting on Columbus Day where you listen to mundane conferences for 8 hours -do not pay out unused vacation or sick leave upon departure from company -jack of all trades, master of none
