Support Center is the Worst! - Anonymous employee Addus HomeCare Employee Review

1.0
Jul 3, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. Unless you enjoy being part of a company that is crashing and burning!

Cons

Addus has always been a difficult place to work- No support, no IT assistance and archaic ways of running the business. Everything is manual and quite frankly nothing is done correctly. However, most people were at least nice. Recently the Board replaced the CEO with one of their members. He is a dishonest and awful person. Now on top of all the previous problems, he is firing everyone and replacing with his cronies from Dallas. Almost all the executives and directors have been replaced with unqualified know-it-alls. Everyone that works here is miserable and is just waiting for their day to get called in to be fired. The Dallas cronies are a nasty bunch. They follow he CEO from company to company and then sell the company. Not so hard to do on the small scale business they've previously done, but Addus is a different animal- a large public corporation. Executives repeatedly tell us that the company is not for sale and they are not moving to Dallas. Everyone knows this is a lie. Don't accept a job here- it will only be for the short term.

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5.0
Mar 22, 2026
Recommend
CEO approval
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Pros

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Cons

There are no cons that i have experienced

3.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is mission-driven and focused on supporting vulnerable populations, which gives the work meaning and purpose. It offers stability in a high-demand field and emphasizes training and re-education to support employee growth and retention. Branches are given flexibility to adapt processes locally, and many team members demonstrate strong compassion, teamwork, and commitment to clients.

Cons

There can be a disconnect between corporate policy and frontline realities, with inconsistent enforcement that increases strain on branch staff. A heavy reliance on repeated re-education can weaken accountability and affect morale, while centralized decision-making limits the value of branch-level expertise. Broad role expectations and limited advancement pathways can contribute to burnout for high-performing employees.

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