Pros
I worked at Ason for over a year and consistently maintained strong performance metrics, including an average quality score of approximately 98%. During my time there, I received positive feedback overall and was never formally coached or disciplined regarding claim handling concerns.
Near the end of my employment, I was asked to review a claim based on feedback from Aon, the client, only to later discover I was not the adjuster who made the original decision on the file. Shortly afterward, I was informed that additional claims had allegedly been handled incorrectly, despite never previously receiving this feedback through quality reviews or management discussions. I requested specific examples and supporting documentation multiple times but was never provided with the list of claims in question.
Cons
The experience felt inconsistent and lacked transparency. I also felt leadership did not advocate fairly or apply standards consistently across team members. Despite the way my employment ended, I remain confident in my claims handling abilities, professionalism, and overall work performance.