Think Otherwise - Center Manager Advance America Employee Review

1.0
Jul 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Good benefits package, semi-autonomous, potential for some personal and professional growth, OK pay in some parts of the country

Cons

Can be very stressful answering phones and helping customers at the same time, while handling cash. In a busy store, there is very little room for a manager to step-back, as center's need constant micro-managing in order to run smoothly, efficiently and remain profitable. The company starts new hires at around $20,000/year, making it difficult to attract good help. Turnover rates appear high, and retention rates low, at least in my experience. Also involves making collection calls, which in many cases are fruitless and monotonous. There seemed to be constant pressure to "grow" the business utilizing local store marketing tactics like tagging cars in parking lots, making gift baskets for local businesses and business-to-business marketing (dropping off flyers, business cards, etc.); all of which seemed to be a total waste of time, and makes an employee feel as if they are begging for business. Also, there seemed to be very little room for advancement. Other reviewers make the claim that posting this job experience on your resume can "stigmatize" your work history.

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Advance America Response
11y
Thank you for your feedback. In order to work in a center, we require the ability to know about all of our products and be able to assist a customer in his/her financial decisions. In order to increase our customer satisfaction rate of 97%, we have created an Advance America call center. While in a center working with a customer, your calls will forward to our call center and the customer will be helped through that avenue.

Explore other reviews about Advance America

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training and leadership courses online. Easy job. Easy to promote if you put in the effort and not just go for a paycheck. Bonuses are a plus

Cons

You mostly work by your self. Some zoom meeting which makes it boring.

4.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work great people.

Cons

To many new items going out at the same time.

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