Pros
Full time work with many overtime availabilities Ability to advance, if you ignore your horrible surroundings and do your work Paid Time Off accrues rather quickly
Cons
They hire anybody, be prepared to work with druggies and see people doing drugs at their desks They are not flexible with scheduling, forget it if you have school or other responsibilities Advancement is often based on friendship vs true work accomplishment Overtime is a must two days of the week, not an option In the CCC department, sales goals and other stat requirements are unattainable. For Example, call must be completed under 10 minutes, can't transfer to correct department as this hurts your "repeat caller" rate Only 30 minute lunch break on a 10 hour work day (required overtime days) Many Supervisors have no idea what they are doing