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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      AT&T Agent - Anonymous employee Advanced Call Center Technologies Employee Review

      5.0
      Apr 5, 2017
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hourly rate, bonuses, extra incentives, food and candy, music played through out the day, managers, and environment.

      Cons

      The extremely mean and frustrated customers that we have to occasionally encounter. Also some of the dramatic reps we have to sit next to at times.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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