Customer Service Advocate - Support Staff Advanced Call Center Technologies Employee Review

Best place to work with the I.T Helpdesk Team.

Teamwork played a big role in the I.T Dept.

Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.