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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Salary at ACT - ISM Agent Advanced Call Center Technologies Employee Review

      5.0
      Apr 27, 2017
      Ism agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management and co-agents are good to work with.

      Cons

      Breaks are 10 minutes lunch 45 minutes. Lunch room and restrooms need better attention by the janitor. Lunch room needs refrigerators and more microwaves. Self-checkout snacks sandwiches, drinks are way too expensive! Self-checkout register breaks down a lot and does not give change when using cash.

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      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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