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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Call Representative/Quality assurance - Call Center Representative Advanced Call Center Technologies Employee Review

      2.0
      Aug 1, 2017
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy problem solving and assisting clients to resolve account questions and issues. I enjoy being a top agent on the floor as well as bringing top quality to a team. I am a QA I monitor calls and coach agents with there quality scores I coach agents to help become better agents ..I enjoy doing my job to the best of my ability and if there's anything I can do to better my knowledge of knowing more I will ..

      Cons

      I have no issues with where I work just need better pay.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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