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Advanced Call Center Technologies

Engaged Employer

Don't stay for too long - Fraud Agent Advanced Call Center Technologies Employee Review

2.0
Nov 17, 2017
Recommend
CEO approval
Business Outlook

Pros

I took inbound calls and most of the calls were routine. Got to speak to all kinds of different personalities.

Cons

Every now and then I would get bizarre calls which i wasn't trained to handle, Got yelled at every couple of days by angry customers but that par for the course since it is a call center. Pay was way too low for the type of work we did and raises did not exist for us. Only way to get an increase in pay is to be lucky enough to get promoted.

Explore other reviews about Advanced Call Center Technologies

5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Best place to work with the I.T Helpdesk Team.

Cons

Teamwork played a big role in the I.T Dept.

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

Cons

Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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