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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Listen to your employees - Call Center Agent Advanced Call Center Technologies Employee Review

      1.0
      Feb 13, 2020
      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hours and opportunities for Overtime

      Cons

      New employees are not properly trained and within 3 weeks they are already pushed out onto the production floor. More experienced employees are always looking for team leaders for help and to learn about things they should have learned in class. Very high turnover rate. Trainers seem to not care about effectively training their students before sending them to the phones. Lastly longer breaks are needed due to how stressful the environment is.

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      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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