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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      The worst - Customer Service Representative Advanced Call Center Technologies Employee Review

      1.0
      May 1, 2022
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, provide equipment, benefits, set schedule

      Cons

      Serious lack of communication. Does not care about their employees. Micromanaging. All negative feedback. Rules are constantly changing without notice. Even if you weren’t told there was a change, you get penalized for it. Almost impossible to get help from a supervisor when you have a question/ need help with something. Outdated information. System always crashing, or issues with equipment.

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      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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