1.0
May 15, 2015
Former employee, less than 1 year
Carmichael, CA
Recommend
CEO approval
Business Outlook
Pros
Helping customers that were receiving benefits from the State of California Employment Development Department (EDD) Unemployment Insurance (UI) benefits doing business as Bank of America.
Cons
This company sucks! I was fired for a policy that I did correctly. When I filed for EDD UI benefits, Advanced Call Center Technologies (ACT) filed an appeal with the EDD. When I went to the EDD Hearing, the UI Hearing Judge saw the evidence and that was not even pertinent to their claim that I failed to follow company policy. I was awarded my UI Benefits due to ACT's lack of quality management.