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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Great pay - Customer Service Representative Advanced Call Center Technologies Employee Review

      2.0
      Mar 1, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was amazing and with great benefits.

      Cons

      Supervisors weren't helpful when I got stuck or didn't understand to focused on numbers instead of the person and felt very belittled in a sense.

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      Advanced Call Center Technologies Response
      3y
      Thank you for providing your experience with us, we're glad to have you on Team ACT! We would like to know more about your time here at ACT and how we can earn a 5 star review from you in the future. May we ask you to share more about your experience via email to EmployeeExperience@acttoday.com - Team ACT

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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