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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      Horrible - Customer Service (CSR) Advanced Call Center Technologies Employee Review

      1.0
      Apr 24, 2023
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no problems at this job

      Cons

      Was fired for no reason everyone in DFW was fired without warning. Computer just stopped working. Got a call from HR and let us know that the job had ended even hung up on a customer to fire us.

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      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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