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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      The job is what you make of it be it good or bad - Customer Service Agent Advanced Call Center Technologies Employee Review

      3.0
      Oct 4, 2023
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you’re wanting to get your feet wet and jump into the call center world and perfect your skills this is a good building block for your future endeavors. Having the help of a good Supervisor and a good team is also beneficial to your success.

      Cons

      WFH is being slowly removed in a backhanded way. Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents.

      Explore other reviews about Advanced Call Center Technologies

      5.0
      Feb 9, 2026
      It helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best place to work with the I.T Helpdesk Team.

      Cons

      Teamwork played a big role in the I.T Dept.

      1.0
      Jul 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay. Decent benefits. Good PTO policy. Employee-owned company.

      Cons

      Training is woefully inadequate. Advancement is inconsistent, and it is extremely common for high-performing employees to be promoted and then subsequently demoted through no fault of their own, due to internal restructuring (loss of a contract, offshoring, outsourcing, ETC). This has a devastating impact on morale, and management does not seem to care.

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