Okay starting job - Customer Service Representative Advanced Call Center Technologies Employee Review

Promised advancement but it is rare and work is just repetitive. Metrics are a joke as they don't take into account system issues that arise even if you report to supervisor. Not all supervisors are the same, some definitely more qualified than others. You can have the best "sales rate" and you get to enter a contest and see if you're lucky enough to win extra money. Performance is not rewarded based on doing the best, its your luck.