Endless recruiting and hiring treadmill due to constant attrition - Customer Service Advantage Solutions Employee Review

Great people, benefits and transparentness

Pay raises are less then 3% every year.

There are pockets of talent and smarts on the creative side of the business, and I absolutely adored my immediate coworkers and my manager.

Senior leadership is an absolute mess. They will get us all together for these pep rallies, demand we “AMP IT UP”, then turn around and screw us mercilessly when it comes to raises, bonuses and job security. There is also quite a bit of platonic nepotism happening on the creative end of the business, with people who lend no real value to the work sitting at the very top of the creative pyramid solely because of their relationship to senior leaders. These people are being carried on the shoulders of their creative directors and ACDs, who are all criminally underpaid and under appreciated. With round after round of layoffs, no new wins, and leaders who demand high energy, long hours, and good attitudes at all times, I would strongly advise creatives to steer clear of this train wreck of an agency.