Pros
The facility had adequate therapy equipment.
Cons
• Scheduling was consistently chaotic and poorly managed
• No standardized treatment protocols existed across the organization, causing therapists to approach the same conditions in completely different ways
• Decision makers constantly changed direction without explanation or clear guidance
• Communication between departments was ineffective, ignored, or nonexistent when attempts were made
• The same operational failures repeated every single week with no meaningful resolution
• The organization lacked accountability, had no reliable measures for patient outcomes or staff performance, and relied on constant crisis response instead of prevention