Avoid If Possible - Mobility Sales Representative Aeroflow Health Employee Review

2.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

If you are looking to get your first experience in a call center/sales environment, this is not the worst place to start out but you can find better. Tish Price, the hr manager, is very supportive and helpful if you are trying to move up in the company (good luck!)

Cons

Management touts themselves on how they love hiring from within. What a lie! I was continuously told that I was being considered for an outside sales position but was passed up in favor of outside hires each time I applied. The pay for an inside sales position is $25,000 + $5000 commission a year IF you reach 100% goal each month (which is nearly impossible with all the red tape you have to go through with insurance). How are you supposed to keep a sales team incentivized when they are only making $37.50 per $3,000-5,000 unit? The answer: you can't and you will lose all your good salespeople to higher paying sales jobs quickly. Management is extremely incompetent. They are constantly changing the sales process weekly and don't know insurance standards to the T as they should. They talk a big game but don't back it up. The mobility manager sits in her office and hides from the team, sending out orders through email, only addressing the team when she wants to yell at them. Customer service is crap. They don't care about the customers in the least bit. All they are worried about is getting their money. If a customer needs repairs on equipment, it will take at least a few weeks or months to get it fixed.

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Aeroflow Health Response
10y
Thank you for taking the time to leave your feedback. We truly do pride ourselves on developing leadership from within. The majority of our management team was promoted from non-supervisory positions, and we continue to look for future leaders as we grow. We are in a very challenging industry, and we do have to make quick adjustments to our processes frequently to keep up with the changing tides. We are constantly working on trying to improve our communication regarding these changes to make the adjustment easier, and I appreciate your comments. We will take a closer look at how we implement changes. Patient care is our #1 priority every single day. Don Hite founded Aeroflow on the basis of exceptional customer service over 14 years ago, and we live by that day in and day out. I’m sorry you were not able to feel that core value; we will be sure all employees understand that patient care comes first in every situation. -Casey Hite

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