It's alright - Call Center Agent Affinitiv Employee Review

I worked at Affinitiv for nearly four years and truly enjoyed my time there. I originally supported two teams under the leadership of Kyle Dimitris and Candice Pifer before being full time under Candice with the Connectiv Prospect team. Candice was an exceptional manager, she genuinely cared about our team not only as employees, but as individuals. She made an effort to connect with me on a personal level, which made me feel valued and supported throughout my time at the company. Her transparency and honesty fostered trust, and during periods of uncertainty, she provided a strong sense of stability and reassurance. Our new CEO, Sharon, also made a positive impact by holding monthly company-wide meetings. These regular updates helped me feel more informed, confident, and secure in my role compared to previous leadership. I appreciated her openness and willingness to share insights about the direction of the company. Overall, Affinitiv is a great place to work, and I am grateful for the experience. I thoroughly enjoyed my time there.

Affinitiv could improve its compensation structure. When compared to similar roles at other companies, salaries are not always competitive. Additionally, the PTO policy could be enhanced by allowing unused days to roll over, which would provide employees with greater flexibility and work-life balance. I also think they need to improve on their maternity leave policy. They only provide "maternity leave" through short-term disability and you do not receive full pay for the 8 weeks they give you.

No pros I can think of---this company doesn't even deserve a one-star rating!

There have been more than four mergers since I worked there in early 2000---from Autobytel to One Command to Auto Loop. Every merge was worse than the one before. The workload in the graphic department was abusive and never-ending. Work kept coming beginning Sunday afternoon and during weekdays I had to stay in the office for more than 12 hours. Management kept checking on me to make sure I had work every single minute. Never had time to go out to lunch and never had downtime. I was so busy that sometimes I didn't even have time to go to the restroom! To save money, they didn't even hire a coworker to work with me so I could never take any vacation or sick day. I WAS WORKING THE WORKLOAD OF FIVE TO SIX PEOPLE BUT NEVER GOT A SALARY RAISE. Can you believe that!!! The workload was brutally overwhelming and I was extremely stressful and I had TMJ (jaw) infection from this job. The job duties occupied all my times and I didn't get a chance to go for treatment but only on the weekend. This job is physically and mentally dreadful and it gives you no life and work balance!