After the merger that created Affinitiv, the new leadership made major mistakes that lead to a bad customer experience for clients, difficulty with processes, and broken communication between departments. They had a basic disregard for their existing employees work and talent, especially customer facing employees. They were more interested in bringing on board their people from outside, primarily men, giving them leadership roles and high salaries. Most of these men were unqualified, disrupting the 'promote from within' culture that was in place. They continued to purchase additional companies, on boarding products and services with the same broken operational processes. They lost all but two major contracts due to this, and the trust of their existing customers has been shaken to the point of being unrecoverable in most cases. They have been through multiple executive leadership changes and have lost almost all of their valuable tenured employees, including myself. They have been scrambling to look good by forming diversity groups and changing their image, however this is just a show. Nothing has changed regarding their broken processes and lack of employee participation. I wouldn't trust anything they promise anyone.
