Do not work in the Pittsburgh office. The upper management lead contrary to the company values. They view questions as challenge to their authority. They do not take accountability to learn anything about the product or the day to day of the employees they lead. One of the companies core values is against fine print; all the leadership team does is sequester the flow of information. We are chained to our desks and are not allowed to go to diversity meetings or training's on business expense systems. The managers and director also steal knowledge from my team members and sell them in meetings and emails (to other stakeholders) as their information; however, they don't know anything about the processes or procedures. The managers coerce agents that are involved in interviews to agree with their view of candidates before my peers would get a chance to submit objective/unbiased feedback. Some higher levels of agents are working but not getting paid. There's a glitch in payroll and certain people are not getting paid overtime when they should be. The training is not great, out of date materials and and old school lecture based training.
