Pros
Affirm hires the smartest people. Team members are always willing to lend support and wear multiple hats. Cross functional collaboration/communication is seamless. Respectful discourse is welcome and appreciated by leadership. Compensation in our region is very generous and competitive in our industry. The office I work in is a center of excellence for our customer facing department - alike work done in other industries does not compensate agents as well as Affirm. The leadership team comes from diverse customer contact center experience - this diversity allows us to take best practices from other companies to create something unique. My team has great leadership - my manager always has my back and allows me to be autonomous in my work - though she is always willing to provide guidance and advice. I trust her implicitly. The benefits and perks far exceed any other company in Pittsburgh.
Cons
I wish there was more time in the day to index on all of the initiatives and passion projects that I can support in. A better integration/consolidation of tools would allow our agents to more effectively service our customers.
