Customer Ops is a mess - Project Manager Affirm Employee Review

The insane politics is disgusting. The most incompetent VP ever gets all the support from the SVP. There’s such bias here. What is with their relationship? Why can’t the SVP see the toxic culture this person has created where she simply brown noses her own direct reports. She’s not a leader and she’s not very smart. It’s the most dysfunctional thing I’ve ever seen and it’s disappointing the low caliber of people and decision making. The VP creates an environment where everyone just kissed each others butt but doesn’t make any really impact or change. She barely understands the business. Seriously, if any regulator ever talks to her, we’re screwed.