Pros
Good work life balance (except in tech/product). Great pay and benefits, especially Forma stipends and equity/bonuses. Peer-level co-workers tend to be really cool people.
Cons
Middle management is bloated, decisions are made with little regard for customer experience or compliance. Lots of “cooks in the kitchen” requiring more documentation than actual execution. Very start-up-oriented despite being a public company with large market share. Performance expectations are unclear and undocumented. Heavy emphasis on “opportunities” with little regard or acknowledgement of hard work or progress. Over-reliant on vendors to do all of our customer-facing work but no one is willing to change that. Too much emphasis on what senior leadership wants with little room for actual contribution. People get hired for a specific skill set and then are lunged into a job that is vastly different than what they were hired to do. Growth is limited and there is a huge disconnect between leadership’s view on the company and the actual customer and product experience.