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      Agero

      Engaged Employer

      Agero reviews

      Cool - Customer Service Representative (CSR) Agero Employee Review

      3.0
      Aug 25, 2020
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to work from home.

      Cons

      Management not very helpful takes to long to get help in chat sometimes.

      avatar
      Agero Response
      5y
      Working from home has presented a wide array of new challenges to us and our agents. Pre Covid, if you needed help you could look to your left, look to your right or put up your hand and a dozen people would be ready to help in your time of need (yes, it's that type of culture!). Today, that helpline is chat which we're continually working to refine, add resources and generally improve to ensure agents new and experiences can get timely help. It's not perfect but it's improving with the help of feedback such as this so thank you for taking the time to respond!

      Explore other reviews about Agero

      5.0
      Jun 18, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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