Pros
- You can be trained in different departments (this helps a little by making the job less boring) - Plenty of overtime = save those coins girl/boy - When hired you are able choose your own schedule - My trainer was a great trainer who knew what she was doing - Incentives (sometimes there is OT and you can get paid an additional $10 or $20 through credit card) - There are benefits for part time and full time agents including PTO, dental, health, and vision - Easy money to make
Cons
- There are shift bids ( I haven’t reached this yet but I have heard you’re able to get the schedule you want only if you have a good score card) - Mandatory overtime (This job will force agents to work 4 hours of over time for each each week for the whole month) - Strict attendance policy (You get a point for missing work, being late) -Can’t request time off. You can only swap shifts (which barely works) or wait for VTO (voluntary time off) VTO is offered when it is slow (rare) or you can wait until you have enough hours for PTO. - Low pay (starting pay is $13 hour) - High percentage of irate and entitled customers( there will be many customers that will put their frustration out on you because they’re have a bad day) you have to have thick skin and to not take it personally if you’re going to work here - So far I have had two supervisors and I’ve been working here for about three months. They’re not that helpful and do not respond to emails
