Pros
Nice work environment, and proper training. Most of all, fair pay for Customer Service. After leaving the pay has probably increased
Cons
The only part of the job that annoys all CSRs, the callers. You will service customers from all over the US including some US territories (rarely). You will also deal with other agents making small mistakes that turn into even bigger problems down the line. Lastly, the hours. The schedule I had made it very difficult to have a life outside of my work. This is due to Mandatory overtime. There are weeks were we have to work overtime and this is usually because of hurricanes, snowstorms, or some natural disaster that happened in the US. I worked 11am - 7pm to tagging on extra hours was very taxing for me. If you take this job, try and snag the morning shift.
