6 Months- and not to be that guy, but....I - Response Agent Agero Employee Review

2.0
Jun 20, 2015
Recommend
CEO approval
Business Outlook

Pros

PTO when it's available can be beneficial. The overtime is plentiful, and free coffee. You can move to different departments when there are openings, and there's always something for you to look into

Cons

Like previously, overtime is so plentiful- it becomes inconveniently mandatory. You sign up for overtime and they throw more onto your schedule with very short notice. They expect you to be like robots- perfect scorecards, emotionless,and able to take continuous abuse without breaking down. Have an emergency? Here's a written warning or a final to add-on to your stresses. You can move around to distant projects BUT most times they just throw you around expecting perfection immediately. Customers are one thing, but their contracted vendors are another. Rude, arrogant, and most are never available though they are nearby. Chest pains at your desk? Ask security for a Tylenol. Honestly, this job is good for a short time, but long term has negative effects on your emotions, mental state, and actual physical health.

Explore other reviews about Agero

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

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Agero Response
3w
Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

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Agero Response
2w
Thank you for your feedback. We will share with our leadership team.
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