Pros
Easy to learn work from home job. Decent pay
Cons
Way too many programs to have to juggle. Most of the programs are buggy and the 911 program that we use to call for help for our customers fails more often than it works and it's been this way since before I started. Each department is like a Venus fly trap, you can get in but not get out. Most of the departments make it sound very nice on paper but they neglect to mention when they're understaffed it's back to back calls. We get no 911 operator training even though we deal with people that are experiencing a car crash so there might be injuries. I've seen people that's worked here for 7+ years get let go with no notice and for bogus reasons but then they get shocked when things go sideways. Being put in leadership roles is legitimately a popularity contest. It's who you know.
