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      Agero

      Engaged Employer

      Agero reviews

      Harder than it seemed - Roadside Assistance Agero Employee Review

      2.0
      Apr 9, 2025
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly training staff Supportive managers Helpful team members Extensive training. Generous UTO opportunities. Easy to navigate systems Remote opportunities

      Cons

      There is confusion with team leads and management about the correct way to do things. They separate the training into 3 parts and pay you the same amount no matter what -even though the job gets harder. Told us there would be a pay raise, but backed out on it and offered a 15$ grubhub coupon as compensation. Once you get past phase one the job gets 10x harder and you're not allowed to stay in phase one. They wanted you to call non emergency for tow truck recommendations if you couldnt find a tow company to help you within 3 tries. This could have changed by now. The tow truck companies dont want to get paid from agero so they wont work with you unless you offer a gift card that your managers have to approve. If you have a medical emergency and no time to cover it, kiss your job goodbye because managers dont care about your well being, just who will cover your position. Moving up in the company can be hard.

      avatar
      Agero Response
      1y
      Thank you for your feedback. We appreciate your thoughts on ow to improve the Roadside Assistance experience, and will share your comments with the team. -Agero Talent Acquisition Team

      Explore other reviews about Agero

      5.0
      Apr 24, 2026
      Roadside assistance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

      Cons

      You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

      avatar
      Agero Response
      3w
      Thank you for your feedback, we are happy to hear you are a part of Agero's impact.
      3.0
      May 14, 2026
      Roadside assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      2w
      Thank you for your feedback. We will share with our leadership team.
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